I was helped with more affordable car and home insurance. I did have a question regarding a page if the new insurance policy and reached out to Joy for an answer. She said she would contact me when she got back into the office. However Joy never did follow up with me about my question on the paperwork and I was worried that I needed to finish and sign the document so I would have insurance in place when my old one was taken off. I am a bit frustrated that my concern was never addressed.