Canceling is simple and quick. Here's all you need to do:

1. Wait until your new policy is confirmed active (we'll let you know).
2. Contact your current carrier by phone or email.
3. Request cancellation effective on the date your new policy starts.
4. Ask for written confirmation and any refund of unearned premium.

Copy-paste template you can send:

Switching home insurance is straightforward:

1. Wait until your new policy is confirmed active.
2. Contact your current carrier to request cancellation.
3. If your insurance is paid through escrow, we'll handle notifying your lender — you don't need to do anything extra.
4. Any refund from your old carrier will be sent to your lender's escrow account (or directly to you if you pay direct).

Copy-paste template you can send:

If your insurance is paid through escrow, here's what happens:

• Your mortgage company collects a portion of your insurance premium each month as part of your mortgage payment.
• When you switch carriers, we send the new policy details to your lender.
• Your old carrier issues a refund of unearned premium, which goes back into your escrow account.
• Your lender may take 1-2 billing cycles to update — this is completely normal.

You don't need to do anything extra. We coordinate with your lender on your behalf.

Renters insurance is the simplest to cancel:

1. Wait until your new policy starts.
2. Call or email your current carrier to cancel.
3. You'll receive a refund for any remaining unused premium.

Copy-paste template: